Terms & Conditions
Dear Valued Customers,
Thank you for your attention. Tobe well-served with all AiO Travel Vietnam service, These bellow things are prepared carefully for you before make any decision with service from AiO Travel Vietnam and this might advoid other out of situation which not expected, Please read throughfully:
Reservation
AiO Travel Vietnam: Upon receiving your booking request, one of AiO Travel Vietnam Travel Consultant experienced travel consultants will start to assist you in building a pleasant travel plan according to your special requirements and interests within 24 hours.
A deposit of 30% (thirty percent) of the tour is required at time of booking. Upon receiving your deposit, we will secure your reservation. However, for larger groups, the deposit will be of a higher amount based on suppliers fees, such as hotels, airlines etc.
We highly recommend you to book your tour at least 60 days prior to your preferred departure date to avoid disappointment. A full payment is required 30 days prior to your actual scheduled departure date. To secure your reservation, you may be required to pay a higher amount of deposit or make an advance payment of balance in high season.
Once the booking is confirmed, you will receive a confirmation letter that includes your proposed flights, hotels and a detailed itinerary. If any conditions should change after your confirmation, AiO Travel Vietnam reserves the right to make adjustments and and offer you similar alternatives.
Please note: special terms may apply to some promotions. Please refer to the specific terms and conditions which are shown on certain pages of promotions.
Payment
We use VTC payment system, tobe secured to need to get information from our Guest as bellow:
- Customer’s Full Name:
- Customer’s Phone Number:
- Customer’s Email:
- Customer’s Home Billing Address:
Please note: Detailed payment guide will be sent to you via email by your travel consultant. Full payment must be settled by the bank before your scheduled departure date (or at any optional date upon mutual agreement); if not, all reservations will be canceled automatically.
Any bank charges levied by the sending bank should be taken care of yourself. A surcharge of 3% will be applied to payment by credit cards. Service vouchers will be issued 1 week before the departure date.
About Cancellation Policy
In the event that you need to cancel your tour, you must submit your cancellation request in writing. Charges will be calculated from the date we receive your written cancellation.
All payments for travel services not provided to the client shall be refunded in accordance with these Terms and Conditions and in accordance with AiO Travel Vietnam’s cancellation policy.
The cancellation fee will be calculated as follows:
1) No less than 30 days prior to scheduled departure date: 10% of the full payment per person.
2) 30 to 15 days prior to scheduled departure date: 20% of the full payment per person.
3) 14 to 7 days prior to scheduled departure date: 50% of the full payment per person.
4) 6 to 0 days prior to scheduled departure date: 100% of the full payment per person.
5) Plus: additional cancellation fees, if applicable, imposed by the service providers other than AiO Travel Vietnam (may include but not limit to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money refunded.
Traveler substitutions are considered reservation cancellations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services (may include but not limited to airlines, hotels, railway companies, ship companies etc.) due to your early departure, late arrival, or missed days on tours.
Please note: Special terms may apply in some promotions. Refer to details of terms and conditions which are shown on the certain pages of promotions.
Alteration of Itinerary
Prior to your confirmation, amendments can be made free of charge. However, after your booking is confirmed, any changes made thereafter, you will be charged USD 25.00 per amendment. Any changes to the departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
AiO Travel Vietnam reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who requests any amendments, you will be liable for any additional costs.
Travel Document
A passport valid for no less than 6 months, necessary visas or permits are required to travel to all countries in our program. Responsibility for documentation accuracy, passport validity, and dispatch of documents rests with you. AiO Travel Vietnam accepts no responsibility for any failure in this respect. You must clearly provide your full name on the passport; otherwise, we are not liable for any delays, transport failure. Also, travel insurance purchased in advance is strongly suggested for your own sake.
Medical Issues
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features and certain trips are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. AiO Travel Vietnam reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
We cannot accommodate women past their 6 months of pregnancy.
You should take into account all international travel risks and familiarize yourselves with health requirements applicable to the areas you intend to visit. You are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries you are going to visit or transit.
Exemption of Liability
The responsibility of AiO Travel Vietnam and its affiliated companies is strictly limited. AiO Travel Vietnam shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by AiO Travel Vietnam. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Indochina AiO Tours nor any representative of AiO Travel Vietnam shall be liable.
Without limitation, AiO Travel Vietnam is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from–but not limited to–acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of AiO Travel Vietnam Team. Nor is AiO Travel Vietnam is responsible for the stolen and loss of your valuable items due to your own negligence.
AiO Travel Vietnam is not responsible for your failure to comply with customs regulations.
AiO Travel Vietnam holds no responsibility for any criminal act or any act of the clients considered criminal by the laws of the country visited, but is obliged to provide both relevant law offices and the clients with utmost assistance in investigation when needed.
AiO Travel Vietnam reserves the right to substitute hotels with those of similar quality or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure at any time. If AiO Travel Vietnam has canceled any tour prior to the commencement of the tour, AiO Travel Vietnam is liable for a full refund of the money received by AiO Travel Vietnam . If you purchase an airline ticket separately, ensure that your agent explains the conditions under which the ticket is issued as AiO Travel Vietnam is not responsible for such airline ticket cancellation fees.
AiO Travel Vietnam reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Please understand that not all museums and attractions are open every day of the year. AiO Travel Vietnam tours reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Many of AiO Travel Vietnam tour packages include activities that require careful attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. AiO Travel Vietnam , its employees, and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.
Travel Insurance
Before the date of departure, we strongly recommend that you purchase comprehensive travel insurances in the event of any loss that may spoil your trip, including baggage damage or loss, flight delays or cancellations, etc.
Force Majeure
Compensation won’t apply when the fulfillment of contract between clients and AiO Travel Vietnam is hindered by the following events: risk or threat of war, riot, civil strife, terrorism, natural or nuclear disaster, fire, adverse weather conditions, transport problems, closure or congestion of airport or ports, cancellation or change of scheduled airlines etc. that beyond our control.
Complaint and Claims
Whenever you feel unsatisfied with any service AiO Travel Vietnam has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems happening again either before or during your trip.
If you want to complain or claim for compensation, you must inform us by email or by phone within 15 days upon finish of your tour. Please attach relevant receipts and evidence to substantiate the letter of claim. AiO Travel Vietnam will not be liable for any claims lodged later than 15 days after you finish your tour.
Communications
Should you have any questions or need any help, please feel free to reach us at：
- Head Office: 537 Nguyen Van Cu street, Long Bien Distr, Hanoi Capital, Vietnam.
- Danang Office: 157 Nguyen Chi Thanh, HaiChau, Danang City.
- Sai Gon – Ho Chi Minh City Office : 53 To Hien Thanh, Distrist 10, Hochiminh City.
- Nha Trang Office: Cantrung – Nha trang.
Office Phone Number: +842466828597
Hotline&Whatssap number 24/7: +84933585351
Email: booking.aiotravelvie
